Fees and polices
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We understand that this can be a little confusing. If you have any questions or would like to find out more about our fees, please contact us on hello@sotospeaktherapy.com.au
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We are here to help!
Fees
Our consulting fees include:
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Planning and preparation for individualised sessions
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Individualised home practice
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Liaising with other members of the child's care team
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Comprehensive feedback
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Other administrative tasks (e.g., phone discussions etc.)
Private health insurance
Depending on your level of cover, you may be eligible to claim a rebate through your private health insurance. The level of your cover depends on the extras you select. Please contact your private health insurance provider for more details.
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Please note, all services must be paid in full. You will be provided with an invoice to allow you to claim from your provider.
Medicare
Chronic Disease Management Plan
If you have a Chronic Disease Management (CDM) plan, you may be eligible for a Medicare rebate on a portion of the fee for up to 5 sessions per calendar year. Please contact your GP to discuss this. For more information click here.
NDIS
The National Disability slitty Insurance Scheme may be available for those with developmental delays, disabilities or a formal diagnosis. Children under 7 may be eligible for funding under the NDIS Early Childhood intervention (ECEI) scheme.
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So to speak Speech Pathology services is able to provide services to self-managed or plan-managed NDIS client.
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For more information or to find out if you are eligible, click here.
Cancellation policy
We understand that situations come up and life happens, there may be a need to cancel your child's appointment. When cancelling or rescheduling a session, please provide as much notice as possible by texting or emailing the practice directly on 0439941276 or hello@sotospeaktherapy.com.au
The following policy applies for NDIS funded clients:
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No fee will be charged if more than 48 hours ’notice is given.
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Cancelling or rescheduling more than 24 hours before the scheduled appointment will attract a charge of 50% of the session fee.
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Non-attendance or cancelling or rescheduling within 24 hours of the schedule appointment will attract the full fee for the session.
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In the case of a child waking up sick, the parent must please inform the clinic via text message or phone call by 8:00am on the day of the appointment.
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If notice is not given, and the therapist arrives at the stated location the full fee will be incurred.
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The following policy applies for privately paying clients:
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Payment policy:
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New Clients: Full payment is required at least 24 hours before the scheduled session (to ensure session confirmation).
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Existing clients: Full payment is required on the day of the scheduled session.
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Cancellation Policy:
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All cancellations must be made at least two (2) clear business days prior to the scheduled appointment.
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Notification can be given via phone, email or SMS to your therapist or to the clinic.
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If notification is received by So To Speak Speech Pathology within less than two (2) business days of your scheduled session, a late cancellation fee of 50% of the session cost will apply.
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Missed appointments (with no notice): The full session fee will be charged
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Please be advised that consistent late cancellations or missed appointments (more than 2 within a 3-month period) may result in loss of a regular appointment slot.
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Clients will need to rebook as availability allows, and priority will be given to those on the waitlist.
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Why do we charge a cancellation fee:
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Our cancellation fee is there to account for:
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Ensures therapy spots are used efficiently and fairly.
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Allows us to maintain continuity of care for all clients.
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Helps sustain our services by accounting for lost appointment time.
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Aligns with industry standards for allied health services.
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Prevents missed opportunities for other clients on the waiting list. ​​​
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